:: InstaReach Solutions features: Dynamic Delivery Reports, Sender Identification, Phone Book, 2-Way SMS & Keywords ::

2-Way SMS & Keywords

An ideal feature to generate warm leads and follow-up with them…

instareach offers its clients with Two Way Messaging technology. This allows clients to send and receive text messages, and flexible management of incoming messages.

The two-way SMS feature works using a 'Keyword' as an identifier of your messages. You can specify keywords such as abbreviated form of your nick-name, campaign name, brand name or company name, etc.

How two-way messaging is used

1. Businesses can capture warm leads through Short or Long code. Example: A real estate business promotes his product offering and wants to capture warm leads. He can use keyword and advertise the same. If a party is interested then they would SMS a keyword, let’s say “rent” to 445566. The real estate business receives this warm leads and can now contact this prospect..

2. Business can also use API to capture responses from the prospect directly. Example: A Direct marketing company allows users to book their products through SMS. When the user sends the text message in the specified format, it is then sent to the company's Server through our "URL push". The URL push includes 1. The sender’s mobile number, 2. The text message and 3. The date/time stamp. Business can also specify a customized response, either static or dynamic, ensuring that the user is given an acknowledgement of his request

Contact us for pricing details

SMS Dynamic delivery report

You have sent a few hundred thousand messages...now what? Now you may want to analyze the delivery status! instaReach offers an immediate delivery report feature, this gives you a detailed delivery report of the text messages that you have just sent out. It allows you to download reports in to a Microsoft Excel worksheet for further analysis.

Delivery status and their meanings

1. Message in queue - instaReach server has accepted the message and it is in queue before being submitted to the carrier.

2. Submitted to carrier - Message has been submitted to the Carrier's Short Message Service Center and is awaiting the delivery status confirmation from the Carrier

3. Delivered - Message has been delivered to the destination number

4. Expired – The system automatically retries sending messages until they are delivered. However after repeated retries and an extended period of time, the messages validity period expires. This happens when the destination mobile is either switched off or out of coverage area.

5. Undelivered – The message was not delivered. This is when the Carrier encounters one of the following:

Inactive, unidentified and untraceable mobile number
When mobile handset memory or inbox full
Lack of credit balance to receive text messages

6. Rejected – The message was rejected at the SMSC of the Carrier. This happens when the destination network is not available or blocked to the Carrier

1. Businesses can capture warm leads through Short or Long code. Example: A real estate business promotes his product offering and wants to capture warm leads. He can use keyword and advertise the same. If a party is interested then they would SMS a keyword, let’s say “rent” to 445566. The real estate business receives this warm leads and can now contact this prospect..

2. Business can also use API to capture responses from the prospect directly. Example: A Direct marketing company allows users to book their products through SMS. When the user sends the text message in the specified format, it is then sent to the company's Server through our "URL push". The URL push includes 1. The sender’s mobile number, 2. The text message and 3. The date/time stamp. Business can also specify a customized response, either static or dynamic, ensuring that the user is given an acknowledgement of his request

SMS Sender Identification

The only way your business or product name would show up on a mobile phone is if it is saved to your number. With the instaReach sender ID feature, you can send the sms/text messages from a name or number of your choice. This is the name or number that flashes on the recipient's mobile phone when they receive a SMS from you. GSM Networks/Operators accept up to an 8-character Alpha-Numeric String as Sender Identification.

Criteria for an Alphanumeric Source Addresses:

No blank spaces
3 to 8 characters in length
"0" (zero) cannot be the first character
No accented characters
No special characters such as * $ < >? ! % [ ] | \
No Greek characters
Must not just be a name of an individual
Sender ID is case sensitive

instaReach account users have the option to set up their sender ID that could be a name or number.

Some networks/operators do not allow dynamic sender identification; each sender ID has to be specially approved by them before sending the message.

The sender ID is not a guaranteed feature and may be changed by instaReach or its service providers' network with or without notice to suite the requirement of the various technologies, networks, regulatory bodies etc.

InstaReach takes 10 minutes after the payment has been processed, to activate the required sender identification.

instaReach reserves the right to approve the sender ID for users at its sole discretion.

SMS Phone Book

In order for you to send SMS/text messages to a group based on demography, audience preference, etc. InstaReach offers the phone book feature that allows you to create, group & store all your mobile contact numbers in a very easy to-use format, after which SMS campaigns can be conducted by just a click of a button. It allows you to -

Type in the name and mobile numbers of each contact manually and sort them into groups as per your requirement, this is a one-time process.

Upload a Text file - Each text file is stored as a separate Group.

Upload a Microsoft Excel file - Each Excel file is stored as a separate group once you have all your contacts into the phone book, you can send text messages to a single contact, a group or all contacts by directly selecting from the phone book rather than typing in the numbers manually each time.

SMS Sub account

InstaReach offers its users a Sub-Account feature where multiple accounts can be created under the main account and allows centralized control and management of the sub-accounts. This feature enables our client to manage and control Bulk SMS campaigns and SMS communication.